Products : Maintenance
While in effect, Maintenance Services for CPU or ENTERPRISE licenses provide for access
to:  | North Ridge Software technical personnel for problem identification and resolution 24 hours a day, 7 days a week
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 | Program Temporary Fixes (PTF's) that may be created
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 | Enhancements to the NRS product and associated documentation that may be created
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 | Periodic mailings about product status from NRS Technical Support
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Annual maintenance is included with all OTC license for the first year. Thereafter, maintenance services may be continued for a fee of 15% (Network Director) or 18% (Network Center) of the then current license fee for all licensed locations, payable annually in advance.
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