While in effect, Maintenance Services for CPU or ENTERPRISE licenses provide for access
|North Ridge Software technical personnel for problem identification and resolution 24 hours a day, 7 days a week
|Program Temporary Fixes (PTF's) that may be created
|Enhancements to the NRS product and associated documentation that may be created
|Periodic mailings about product status from NRS Technical Support
Annual maintenance is included with all OTC license for the first year. Thereafter, maintenance services may be continued for a fee of 15% (Network Director) or 18% (Network Center) of the then current license fee for all licensed locations, payable annually in advance.