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Support : Technical Support Contacts

Support for The Network Center and The Network Director is no longer available. For installations still operating one of the products under existing license, NRS still operates as a business and the key personnel involved in the original development and support of the 2 products remain involved. Feel free to send along an Email to support@North-Ridge.com and, if possible, we'll try to answer your question.

Note that NRS is no longer actively patching or diagnosing operational issues related to the software.

Email
Technical Support : support@North-Ridge.com
Mailing Address
North Ridge Software, Inc.
1010 Harris Avenue #201
Bellingham, WA 98225-7070 U.S.A.
Voice
(360) 676-5999 (Monday-Friday, 8am to 5pm, normal business days).
Off Hour Emergencies
Call (360) 676-5999 and listen to the greeting. For emergency service, you'll be provided with the cellular phone number of the technician on call 24 hours a day, 7 days a week.
FTP
If you have a file, listing, dump, etc. that you would like Technical Support to look at, you can FTP it to ftp.North-Ridge.com (you'll need an appropriate Userid and Password to use with the FTP Server) and then send along mail to support@North-Ridge.com to indicate what issue is associated with the file you have forwarded. If it is associated with a NRS APAR number, please use the APAR number as the filename.

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